em lingerie’s easy returns & exchanges policy is hassle-free and simple. You need to return/exchange a product within 15 days. Only size exchange is available. Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On products and some of the accessories. We ask that you preserve the product in its original condition along with its tags, and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition. Products that are sold as packs cannot be returned as individual items.In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. To return the product to us, please contact us for the nearest agent info. We request you to self-ship to product to us at your convenience way. We will credit the postage cost in your account in lieu of the shipping costs.